{"id":12262,"date":"2026-03-13T13:53:26","date_gmt":"2026-03-13T13:53:26","guid":{"rendered":"https:\/\/ockendenmatdev.wpenginepowered.com\/politica-de-reclamatii\/"},"modified":"2026-03-24T14:28:18","modified_gmt":"2026-03-24T14:28:18","slug":"politica-de-reclamatii","status":"publish","type":"page","link":"https:\/\/www.ockendenmaternityreview.org.uk\/ro\/politica-de-reclamatii\/","title":{"rendered":"Politica de reclama\u021bii"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Nottingham University Hospital Trust Independent Maternity Review (&#8222;NUH Maternity Review&#8221;)<\/h2>\n\n<h2 class=\"wp-block-heading\">Procedura formal\u0103 de reclama\u021bii<\/h2>\n\n<p>\u00cen cele mai multe cazuri, ne propunem s\u0103 r\u0103spundem preocup\u0103rilor de \u00eendat\u0103 ce acestea sunt comunicate echipei.<\/p>\n\n<p>Cu toate acestea, \u00een anumite circumstan\u021be, este posibil s\u0103 nu putem face acest lucru, fie pentru c\u0103 ceea ce pare a fi o problem\u0103 sau o preocupare simpl\u0103 sau direct\u0103 este mai complicat\u0103 dec\u00e2t pare la prima vedere, fie pentru c\u0103, \u00een mod informal, preocuparea sau pl\u00e2ngerea dumneavoastr\u0103 nu a fost solu\u021bionat\u0103 \u00een mod satisf\u0103c\u0103tor. \u00cen aceste situa\u021bii, este posibil s\u0103 dori\u021bi s\u0103 face\u021bi o pl\u00e2ngere oficial\u0103.   <\/p>\n\n<h2 class=\"wp-block-heading\">Procedura de reclama\u021bii oficiale<\/h2>\n\n<p>Orice pl\u00e2ngere oficial\u0103 cu privire la Revizuirea maternit\u0103\u021bii NUH va fi examinat\u0103 de Donna Ockenden, \u00een calitate de pre\u0219edinte al Revizuirii maternit\u0103\u021bii NUH, \u0219i de echipa sa \u00een prim\u0103 instan\u021b\u0103. \u00cen cazul \u00een care se prime\u0219te o pl\u00e2ngere oficial\u0103, aceasta va fi \u00eemp\u0103rt\u0103\u0219it\u0103 cu biroul ofi\u021berului-\u0219ef pentru asisten\u021b\u0103 medical\u0103 din Anglia, Duncan Burton, \u00een calitate de ofi\u021ber responsabil principal al NHS England pentru revizuirea maternit\u0103\u021bii NUH; (<strong>biroul<\/strong>&#8222;<strong>SRO&#8221;)<\/strong>. \u00cen cazul \u00een care echipa NUH Maternity Review nu este \u00een m\u0103sur\u0103 s\u0103 rezolve situa\u021bia \u00een mod satisf\u0103c\u0103tor, problema va fi \u00eenaintat\u0103 Biroului SRO pentru urm\u0103torii pa\u0219i.    <\/p>\n\n<h3 class=\"wp-block-heading\">Cum s\u0103 depune\u021bi o reclama\u021bie<\/h3>\n\n<p>O pl\u00e2ngere oficial\u0103 trebuie f\u0103cut\u0103 \u00een scris, astfel \u00eenc\u00e2t s\u0103 poat\u0103 fi analizat\u0103 pe deplin de c\u0103tre echipa de revizuire a maternit\u0103\u021bii NUH, \u00eenainte de furnizarea unui r\u0103spuns oficial. Pl\u00e2ngerea oficial\u0103 trebuie trimis\u0103 prin e-mail la adresa <a href=\"mailto:maternityadmin@donnaockenden.com\">maternityadmin@donnaockenden.com,<\/a> \u00een copie la Donna Ockenden <a href=\"mailto:donna@donnaockenden.com\">donna@donnaockenden.com<\/a>.   <\/p>\n\n<p>E-mailul t\u0103u ar trebui s\u0103 includ\u0103:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>O descriere clar\u0103 a pl\u00e2ngerii;<\/li>\n\n\n\n<li>Detalii complete despre aspectele revizuirii maternit\u0103\u021bii NUH de care sunte\u021bi nemul\u021bumit\u0103;<\/li>\n\n\n\n<li>Cum considera\u021bi c\u0103 problema poate fi rectificat\u0103;  <\/li>\n\n\n\n<li>Adresa po\u0219tal\u0103 complet\u0103, num\u0103rul de telefon \u0219i adresa de e-mail (dac\u0103 este posibil); \u0219i<\/li>\n\n\n\n<li>&#8222;Pl\u00e2ngere oficial\u0103&#8221; \u00een linia de subiect a e-mailului.  <\/li>\n<\/ul>\n\n<p>Vom \u00eencerca s\u0103 confirm\u0103m primirea pl\u00e2ngerii dvs. \u00een termen de dou\u0103 zile lucr\u0103toare de la primire \u0219i vom \u00eencerca s\u0103 v\u0103 r\u0103spundem \u00een termen de 10 zile lucr\u0103toare de la confirmare. \u00cen cazul \u00een care acest termen nu este posibil (dac\u0103, de exemplu, pl\u00e2ngerea necesit\u0103 o evaluare \u0219i o analiz\u0103 suplimentar\u0103, detaliat\u0103), v\u0103 vom informa ce se face cu pl\u00e2ngerea dvs. \u0219i v\u0103 vom furniza un termen actualizat.   <\/p>\n\n<h3 class=\"wp-block-heading\">R\u0103spunsul<\/h3>\n\n<p>\u00cen circumstan\u021bele \u00een care consider\u0103m c\u0103 lucrurile ar fi putut fi f\u0103cute mai bine, vom recunoa\u0219te acest lucru \u0219i vom stabili \u00een r\u0103spunsul nostru cum vor fi f\u0103cute lucrurile diferit \u00een viitor.<\/p>\n\n<p>De asemenea, v\u0103 vom informa dac\u0103 nu v\u0103 sus\u021binem pl\u00e2ngerea \u0219i v\u0103 vom oferi motivele.  <\/p>\n\n<p>Dac\u0103 nu sunte\u021bi mul\u021bumit de r\u0103spunsul pe care \u00eel primi\u021bi, v\u0103 rug\u0103m s\u0103 adresa\u021bi \u00eengrijorarea dumneavoastr\u0103 pre\u0219edintelui Independent Review, Donna Ockenden (folosind aceea\u0219i adres\u0103 de e-mail indicat\u0103 mai sus) \u0219i v\u0103 vom informa ce m\u0103suri suplimentare pute\u021bi lua.<\/p>\n\n<p>Pentru evitarea oric\u0103rui dubiu, pl\u00e2ngerile care sunt de natur\u0103 abuziv\u0103, care persist\u0103 \u00een mod nejustificat sau pl\u00e2ngerile pentru care procedura formal\u0103 de pl\u00e2ngere de mai sus a fost deja epuizat\u0103 pot fi refuzate. Cu toate acestea, ve\u021bi fi notificat cu privire la acest fapt. <\/p>\n\n<p>Versiunea 2<br\/>Iulie 2024 <br\/>Va fi revizuit \/ actualizat \u00een februarie 2025, cu excep\u021bia cazului \u00een care este necesar\u0103 o actualizare \u00eenainte de aceast\u0103 perioad\u0103<br\/>Autor: Donna Ockenden \u0219i echipa consultativ\u0103 clinic\u0103  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nottingham University Hospital Trust Independent Maternity Review (&#8222;NUH Maternity Review&#8221;) Procedura formal\u0103 de reclama\u021bii \u00cen cele mai multe cazuri, ne propunem s\u0103 r\u0103spundem preocup\u0103rilor de \u00eendat\u0103 ce acestea sunt comunicate echipei. Cu toate acestea, \u00een anumite circumstan\u021be, este posibil s\u0103 nu putem face acest lucru, fie pentru c\u0103 ceea ce pare a fi o problem\u0103 &hellip; <a href=\"https:\/\/www.ockendenmaternityreview.org.uk\/ro\/politica-de-reclamatii\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-narrow.blade.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12262","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de reclama\u021bii - Ockenden Review<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de reclama\u021bii - Ockenden Review\" \/>\n<meta property=\"og:description\" content=\"Nottingham University Hospital Trust Independent Maternity Review (&#8222;NUH Maternity Review&#8221;) Procedura formal\u0103 de reclama\u021bii \u00cen cele mai multe cazuri, ne propunem s\u0103 r\u0103spundem preocup\u0103rilor de \u00eendat\u0103 ce acestea sunt comunicate echipei. Cu toate acestea, \u00een anumite circumstan\u021be, este posibil s\u0103 nu putem face acest lucru, fie pentru c\u0103 ceea ce pare a fi o problem\u0103 &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Ockenden Review\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ockendenmaternityreview?mibextid=wwXIfr\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T14:28:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ockreview\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/\",\"url\":\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/\",\"name\":\"Politica de reclama\u021bii - Ockenden Review\",\"isPartOf\":{\"@id\":\"https:\/\/www.ockendenmaternityreview.org.uk\/ar\/#website\"},\"datePublished\":\"2026-03-13T13:53:26+00:00\",\"dateModified\":\"2026-03-24T14:28:18+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ockendenmaternityreview.org.uk\/ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de reclama\u021bii\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ockendenmaternityreview.org.uk\/ar\/#website\",\"url\":\"https:\/\/www.ockendenmaternityreview.org.uk\/ar\/\",\"name\":\"Ockenden Review\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.ockendenmaternityreview.org.uk\/ar\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica de reclama\u021bii - Ockenden Review","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.ockendenmaternityreview.org.uk\/complaints-policy\/","og_locale":"ro_RO","og_type":"article","og_title":"Politica de reclama\u021bii - Ockenden Review","og_description":"Nottingham University Hospital Trust Independent Maternity Review (&#8222;NUH Maternity Review&#8221;) Procedura formal\u0103 de reclama\u021bii \u00cen cele mai multe cazuri, ne propunem s\u0103 r\u0103spundem preocup\u0103rilor de \u00eendat\u0103 ce acestea sunt comunicate echipei. 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