Independent review of maternity services at
Shrewsbury and Telford Hospital NHS Trust

Feedback on the first report

December 2020 

Minister for Patient Safety and Maternity Nadine Dorries MP said: “My heartfelt sympathies are with every family who has been affected by the shocking failings in Shrewsbury and Telford Hospital NHS Trust’s maternity services.

“I would like to thank Donna Ockenden and her team for their hard work in producing this first report and making these vital recommendations so lessons can be learnt as soon as possible.  

“I expect the Trust to act upon the recommendations immediately, and for the wider maternity service right across the country to consider important actions they can take to improve safety for mothers, babies and families.

“This Government is utterly committed to patient safety, eradicating avoidable harms and making the NHS the safest place in the world to give birth. We will work closely with NHS England and Improvement, as well as Shrewsbury and Telford Hospital NHS Trust to consider next steps.”

Louise Barnett, Chief Executive at The Shrewsbury and Telford Hospital NHS Trust, said: “I would like to thank Donna Ockenden for this report but more importantly the families for coming forward.  

“As the Chief Executive now and on behalf of the whole Trust, I want to say how very sorry we are for the pain and distress that has been caused to mothers and their families due to poor maternity care at our Trust. 

“We commit to implementing all of the actions in this report and I can assure the women and families who use our service that if they raise any concerns about their care they will be listened to and action will be taken.”

“If you are pregnant and have any questions about your current care, please contact your midwife.”

Dear Ms Ockenden,

I would like to say thank you to both you and your team for such a thorough investigation and review. – Mrs U

I have just listened to your zoom webinar, thank you for providing me with opportunity to listen to the preliminary findings ahead of publication of your report. Thank you also so much for the tremendous work that you and your team have been doing. 

Again, thank you sincerely for all that you are doing. – Mrs R 

HI Donna and the team, 

I just wanted to thank you from the bottom of my heart for all the hard work that you and your team have put into the investigation/ review so far and for such a sincere first report today. 

Donna you are an amazing speaker and are so compassionate and sincere. We are so grateful for all the measures that are due to be implemented in the future to support other families. THANK YOU- Mrs S

Good morning, 

I have just listened into the webinar this morning and firstly wanted to say how grateful we are for the efforts your team are making on our behalf, working so hard to bring about change at the maternity services in Shrewsbury and Telford. I appreciate too that the number of cases being considered makes a personal response to each question raised very difficult. 

Many thanks again for all you are doing. – Mrs W

Good Morning,

I just wanted to say a thank you for all the work you have done so far and all that you have yet to do to give us a voice. I have to admit that after the zoom call and reading the report last week, it bought back so many feelings and emotions. – Mrs C

Dear Donna

Firstly, thank you. We watched on Friday, I’ve managed to read your report from start to finish without breaking down (Which I couldn’t have done 2 years ago).  We also watched the parliament TV you did yesterday.

It finally feels like we are getting somewhere. Bless you – Mrs S 

Thank you for doing all this and keeping us updated, it’s much appreciated.

Wishing you all a Merry Christmas and stay safe.

Kind regards – Mrs M

Thank you so much Donna for dealing with all of this so well.

Please god let these stories shape a better service to all mums to be in the future.

Being part of the review has felt so powerful and helps in part  to heal such awful memories. 

Kind Regards – Mrs F

Good morning Donna

Firstly may I say..That you absolutely Rock !! 

The hard work you and your team are doing is making a huge huge difference.

 I never had before now this feeling of calm and reassurance that the Trust were listening and taking note..but now I feel everyone is taking note and listening to you and your findings.  Thank you. – Mrs P

Dear Donna,

Thank you very much for keeping us all informed, and for all the sterling work you and your team have done, and are still doing.

Thank you again for all you have done.  If they take it all on board, it should save a great many parents a great deal of grief and sorrow.  Let us hope they do.

With very best wishes to you. – Mrs B 

Dear Donna,

Much appreciated.

My best wishes and many thanks for all you do. – Mr L, Father of A


Thank you so much for the great deal of care you have taken over the report and for treating us families with care and respect. I really appreciated you letting us know details of the report before it was published. – Miss P 

Good evening

We watched Donna today and the statement in the House of Commons and found it helpful to a point. Like many other families we want to be assured that the lessons are being learnt by the Trust and the changes will be embedded especially around the culture within the Service. – Mrs T

Hello Donna Ockenden and team

May I thank you for your help and support to so many traumatised people who have now had their moment to express profound loss and agony.

I found it so upsetting myself after all the years of blaming myself. Thank you all from the depths of my soul.  

With kindest regards. – Mrs D

Dear Donna

I hope all is well with you. 

Congratulations on the Report that you launched today. 

Your report will give a voice to each baby and their parents. 

I look forward to hearing from you soon. 

Kind regards and thanks. – Mrs M 

I would like to thank you all for the work you have done so far in the review and for the care and compassion shown. – Ms W 


I just want to say how amazed I am at how Donna and your team are fighting for all the cases from the Shrewsbury and Telford Hospital Trust.  The local actions for learning and plan of actions for improvement sound fantastic.

I thank Kate and Pippa and others who never gave up fighting for justice.

With kindest regards. – Mrs M 

Thank you for all your doing ,if this prevents other mothers going through what I saw my daughter going through ….then it will all be worth it .Thank you from the bottom of my heart.  Happy Christmas to you and yours. – Mrs S