Frequently Asked Questions
The Review closed to new cases on Saturday 31st May 2025. This means that any families, and/or staff that would like to come forward to the Review to share their experience of Nottingham University Hospitals NHS Trust (NUH) needed to do so on or before this date. If you are a family that requires further assistance on how to progress a current or past complaint about the standard of your care at NUH, please follow the below guidance. You can also find available support on our support pages which can be found on the dropdown menu.
Families tell us that nationally the current processes in place for families to raise their concerns remains difficult to navigate. Following our final report, we hope that all NHS services take action to improve the complaint process for families – removing barriers in accessing answers, making the process more efficient and easier to navigate, and most importantly, a process that is kinder to families. We have included the current pathway on this page for anyone that may need to use it.
1. Contact the Patient Advice and Liaison Service (PALS) at the Trust
PALS are for instant concerns but also receive email complaints about care.
PALS can help patients or their relatives and carers by:
- Providing information about services both here at the Trust and other organisations
- Contacting the departments in the hospital on your behalf
- Listening to any concerns you may have and helping to resolve them
- Passing on your feedback and compliments to staff
- Advising how you can make a complaint
For Families that did not receive their care at Nottingham University Hospitals – you can find Patient Advice and Liaison Service (PALS) here.
2. Or..write a formal letter to the Chief Executive of Nottingham University Hospitals NHS Trust, Anthony May
If you would like to raise your concerns to the Trust you can write a letter to the Chief Executive of the Trust. They will investigate and have a duty to update you on how this is progressing. There is usually a timeframe for this. Once you receive a response to the complaint you can go back to the Trust if you are unhappy with how the Trust has dealt with your complaint.
3. Or…contact the Nursing and Midwifery Council (NMC), or the General Medical Council (GMC)
The General Medical Council (GMC) and Nursing and Midwifery Council (NMC) set the standards that doctors, nurses and midwives across the UK and nursing associates in England need to meet to deliver safe care. If someone raises concerns with the GMC/NMC about a doctor’s, nursing professional’s or midwife’s skills, behaviour or performance, they can investigate and take action. Anyone can raise a concern. You can raise a concern about your own care, or on behalf of someone else. Find more information about raising a concern on their website.
To contact the GMC about a doctor
The quickest and easiest way is to complete their online form, or contact Laura Berryman. Laura is an Investigation Manager and the GMC’s point of contact for families involved in the Nottingham Maternity Review.
0161 923 6712
To contact the NMC about a nurse, midwife or nursing associate
To contact the NMC about a nurse, midwife or nursing associate, you can complete an online form, or you can contact Rupa Patel. Rupa Patel is a Public Support Officer.
020 7681 5573
You can find more information about making a complaint online, here.